Service Manager
Doctor Cool & Professor Heat Doctor Cool & Professor Heat League City, TX League City, TX Full-time Full-time Estimated:
$58.
6K - $74.
2K a year Estimated:
$58.
6K - $74.
2K a year 23 hours ago 23 hours ago 23 hours ago Doctor Cool & Professor Heat is the premier HVAC Company that has been successfully providing service to the Galveston County and Greater Houston areas for over 40 years.
Our expertise, professionalism and integrity are a few of the reasons for our success, including:
Nationally Recognized The Best Contractor to Work For and Hunton Trane Highest Customer Service Award 14 years in a row Winner of the BBB Pinnacle Award, and Voted Bay Area's Best! The Service Manager will oversee all aspects of managing the service technicians as well as manage the maintenance base and maintain customer retention.
A solid candidate will be able to leverage existing HVAC Service management experience in a small business environment where intelligence, people skills, and cost consciousness are critical.
This role will require the candidate to have a positive change within the company immediately.
Key
Responsibilities:
Manage day-to-day operational decision making within a fast-growing small business Review jobs and service calls for quality, successful resolution Oversee service technicians and dispatchers, making sure techs are scheduled and routed correctly Understanding and reporting on key metrics and their impact on the business Effectively control costs Team player with successful history of leading and building teams with direct responsibility for hiring/terminating employees Proven implementation and execution abilities, and the ability to take ownership of key decision processes Sound strategic planning skills Perform technician ride along for training Qualifications include:
At least 5 years of operational leadership experience directing service staff and personal knowledge of HVAC experience is a must! Exposure to managing a service business and/or employees working outside of the office Stable work history with ability to provide references Ability to pass drug and background check Personal Attributes Intelligence - possesses raw intellect and ability to think outside the box Enthusiastic - Must pose enthusiasm towards team members as well as our customers Decisive - track record of making and implementing sound strategic decisions based on a mixture of analysis, experience and judgment Entrepreneurial - must be a self-starter and have the ability to identify and implement initiatives that are well-aligned with the company's strategic plan Results Oriented - links decisions to overall business objectives and strategies to improve service goals Job Type:
Full-time
Experience:
HVAC:
10 years (Preferred) Customer Service:
5 years (Preferred) Customer Retention:
1 year (Preferred) Management:
5 years (Preferred) Leadership:
5 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
$58.
6K - $74.
2K a year Estimated:
$58.
6K - $74.
2K a year 23 hours ago 23 hours ago 23 hours ago Doctor Cool & Professor Heat is the premier HVAC Company that has been successfully providing service to the Galveston County and Greater Houston areas for over 40 years.
Our expertise, professionalism and integrity are a few of the reasons for our success, including:
Nationally Recognized The Best Contractor to Work For and Hunton Trane Highest Customer Service Award 14 years in a row Winner of the BBB Pinnacle Award, and Voted Bay Area's Best! The Service Manager will oversee all aspects of managing the service technicians as well as manage the maintenance base and maintain customer retention.
A solid candidate will be able to leverage existing HVAC Service management experience in a small business environment where intelligence, people skills, and cost consciousness are critical.
This role will require the candidate to have a positive change within the company immediately.
Key
Responsibilities:
Manage day-to-day operational decision making within a fast-growing small business Review jobs and service calls for quality, successful resolution Oversee service technicians and dispatchers, making sure techs are scheduled and routed correctly Understanding and reporting on key metrics and their impact on the business Effectively control costs Team player with successful history of leading and building teams with direct responsibility for hiring/terminating employees Proven implementation and execution abilities, and the ability to take ownership of key decision processes Sound strategic planning skills Perform technician ride along for training Qualifications include:
At least 5 years of operational leadership experience directing service staff and personal knowledge of HVAC experience is a must! Exposure to managing a service business and/or employees working outside of the office Stable work history with ability to provide references Ability to pass drug and background check Personal Attributes Intelligence - possesses raw intellect and ability to think outside the box Enthusiastic - Must pose enthusiasm towards team members as well as our customers Decisive - track record of making and implementing sound strategic decisions based on a mixture of analysis, experience and judgment Entrepreneurial - must be a self-starter and have the ability to identify and implement initiatives that are well-aligned with the company's strategic plan Results Oriented - links decisions to overall business objectives and strategies to improve service goals Job Type:
Full-time
Experience:
HVAC:
10 years (Preferred) Customer Service:
5 years (Preferred) Customer Retention:
1 year (Preferred) Management:
5 years (Preferred) Leadership:
5 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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